The Luxury Institute & SLH
Double Honours as Small Luxury Hotels of the World™ is Named
#1 Luxury Hotel Brand and Voted ‘Best Customer Experience’ by Luxury Institute
In the recently released Luxury Brand Status Index™, Small Luxury Hotels of the World™ (SLH) has once again been named the number one luxury hotel brand, beating more traditional brands such as Peninsula and Ritz-Carlton. Adding to this glory is the top ranking for the first time for the luxury hotel brand that offers the “Best Customer Experience”, based on the views of actual customer experiences in Small Luxury Hotels of the World properties.
Both surveys are conducted annually by the independent researchers at the New York-based Luxury Institute. The Luxury Brand Status Index included 23 luxury hotel brands, while the Luxury Customer Experience Index surveyed 15 hotel brands. ...read more